# Managed IT Services

Whether you have no internal IT team or a team that needs expert reinforcement, Cyber Blacksmith offers a model that fits how your business actually operates.

## Two Engagement Models

Our Managed IT offering is structured around a straightforward question: do you need us to be your IT department, or do you already have one? The answer shapes everything from how support works to how we price the engagement.

### No Internal IT Team

#### We Are Your IT Department

Full MSP and MSSP coverage for businesses that rely entirely on Cyber Blacksmith for IT and security operations.

- **Direct user support included** - your staff can reach us at any time at no extra charge.
- Remote control and access maintained across all managed endpoints and systems.
- We handle all IT operations: endpoints, servers, cloud, identity, and networking.
- Basic Managed Security included - EDR, ITDM, SAT On-Demand, Keeper Business, and proactive monitoring.
- Security and IT governance in one engagement, not two separate vendors.

#### What drives the pricing

Direct user support is the primary cost differentiator relative to a security-only engagement. You're getting the full breadth of our team - not just security operations.

### Existing IT Team

#### We Augment Your IT Team

Project-based IT and security support for businesses with an existing IT team that needs specialized capacity or security depth.

- **Managed projects priced per engagement** - scoped, defined, and delivered without a flat monthly overhead.
- Discounted project pricing available for clients with an active Managed Security package.
- Security services available ala carte, but best pricing comes through our security packages.
- In-person IT and security training available for your IT staff as a separate engagement.
- Your team gets direct answers and escalation support without requiring an MSP contract.

#### Best fit for

Businesses that have internal IT capacity but need project execution, security expertise, or skills uplift that their team does not currently cover.

## What We Manage

- **Endpoints and Servers:** Patch management, hardening, and baseline enforcement.
- **Cloud and Identity:** Secure administration, least-privilege access, and access governance.
- **Monitoring and Alerting:** Proactive visibility into service health and threat indicators.
- **Backup and Recovery:** Backup validation and restoration testing to reduce recovery risk.
- **Security Tooling:** EDR, ITDM, password management, and managed SIEM deployment and oversight.

## Ala Carte and Bundling

Any of our services can be purchased individually. But the value of working with Cyber Blacksmith is our direct, ongoing support - and that support scales better when services are bundled together.

- Individual services available on a standalone basis.
- Bundle pricing reflects the efficiency of unified oversight and support.
- Managed Security package clients receive discounts on IT augmentation projects.
- Support quality is the same regardless of model - we treat every client's environment as our own responsibility.

## Compliance and Operational Value

Consistent IT operations provide the audit trail, access governance, and patch hygiene that HIPAA-aligned programs, insurer assessments, and contractual reviews frequently examine. Embedding security controls into daily IT workflows reduces the gap between compliance documentation and real-world practice.

### Typical Outcome

A stable, well-governed IT environment with consistent security baselines, fewer avoidable incidents, and the operational confidence to scale without introducing new risk.

## Find the Right Fit for Your Team

Whether you need a full IT and security partner or specialized reinforcement for an existing team, Cyber Blacksmith can structure an engagement around how you work.

[Talk to Us About Managed IT](/content/contact/index.html)