Managed IT Services
Whether you have no internal IT team or a team that needs expert reinforcement, Cyber Blacksmith offers a model that fits how your business actually operates.
Two Engagement Models
Our Managed IT offering is structured around a straightforward question: do you need us to be your IT department, or do you already have one? The answer shapes everything from how support works to how we price the engagement.
No Internal IT Team
We Are Your IT Department
Full MSP and MSSP coverage for businesses that rely entirely on Cyber Blacksmith for IT and security operations.
- Direct user support included - your staff can reach us at any time at no extra charge.
- Remote control and access maintained across all managed endpoints and systems.
- We handle all IT operations: endpoints, servers, cloud, identity, and networking.
- Basic Managed Security included - EDR, ITDM, SAT On-Demand, Keeper Business, and proactive monitoring.
- Security and IT governance in one engagement, not two separate vendors.
What drives the pricing
Direct user support is the primary cost differentiator relative to a security-only engagement. You're getting the full breadth of our team - not just security operations.
Existing IT Team
We Augment Your IT Team
Project-based IT and security support for businesses with an existing IT team that needs specialized capacity or security depth.
- Managed projects priced per engagement - scoped, defined, and delivered without a flat monthly overhead.
- Discounted project pricing available for clients with an active Managed Security package.
- Security services available ala carte, but best pricing comes through our security packages.
- In-person IT and security training available for your IT staff as a separate engagement.
- Your team gets direct answers and escalation support without requiring an MSP contract.
Best fit for
Businesses that have internal IT capacity but need project execution, security expertise, or skills uplift that their team does not currently cover.
What We Manage
- Endpoints and Servers: Patch management, hardening, and baseline enforcement.
- Cloud and Identity: Secure administration, least-privilege access, and access governance.
- Monitoring and Alerting: Proactive visibility into service health and threat indicators.
- Backup and Recovery: Backup validation and restoration testing to reduce recovery risk.
- Security Tooling: EDR, ITDM, password management, and managed SIEM deployment and oversight.
Ala Carte and Bundling
Any of our services can be purchased individually. But the value of working with Cyber Blacksmith is our direct, ongoing support - and that support scales better when services are bundled together.
- Individual services available on a standalone basis.
- Bundle pricing reflects the efficiency of unified oversight and support.
- Managed Security package clients receive discounts on IT augmentation projects.
- Support quality is the same regardless of model - we treat every client's environment as our own responsibility.
Compliance and Operational Value
Consistent IT operations provide the audit trail, access governance, and patch hygiene that HIPAA-aligned programs, insurer assessments, and contractual reviews frequently examine. Embedding security controls into daily IT workflows reduces the gap between compliance documentation and real-world practice.
Typical Outcome
A stable, well-governed IT environment with consistent security baselines, fewer avoidable incidents, and the operational confidence to scale without introducing new risk.
Find the Right Fit for Your Team
Whether you need a full IT and security partner or specialized reinforcement for an existing team, Cyber Blacksmith can structure an engagement around how you work.